A zero-defects mentality exists when a command-and-control structure does not tolerate mistakes. This atmosphere is now widely acknowledged to be ineffective in both military and corporate life.[1]
The results of a zero-defects mentality can include careerism, reduced motivation and stifled innovation. Soldiers or employees will feel neither empowered by their successes nor accountable for their failures.
Eliminating a zero-defects mentality is one of the primary goals of lean manufacturing, specifically through the application of Kaizen and Andon in the Toyota Production System.
See also
- Zero defects
- Zero tolerance (disambiguation), the civilian version
References
- ^ Kissel, Robert. "The Hidden Cost of Down Sizing: A Zero Defects and Risk Avoidance Mentality" (PDF).
External links
References